Leading Supplier of Professional Cleaning & Safety Products
Leading Supplier of Professional Cleaning & Safety Products
Free Shipping for Sydney & Melbourne Metro Orders Over $150
1300 256 482
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  • Return Policy

    This policy applies to all customer orders for the supply of goods by Cleaners Hub Australia Pty Limited

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer's warranty period.

    This policy is not intended to exclude or limit any statutory rights which a customer may have.

    Change of mind returns

    The customer may not return goods to Cleaners Hub for change of mind.

    Defective goods and incorrect deliveries

    Any goods, which are damaged or defective, delivered after their "use by" or "best before" date, or which are not otherwise in accordance with the customer's order, may be returned to Cleaners Hub within a reasonable time after delivery, at no cost to the customer. Within 7 days of the delivery date, Cleaners Hub must be notified of delivery errors including non-delivery, delivery of incorrect quantities or incorrect goods. The customer will have the benefit of any applicable manufacturers' warranties in respect of goods to the extent permissible and Cleaners Hub will provide all reasonable assistance to facilitate a customer's warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.

    For all warranty claims, the customer may contact the relevant supplier or Cleaners Hub. If you choose to contact Cleaners Hub, we will liaise with the manufacturer and arrange either an onsite inspection of the goods and we will arrange to collect or assess the goods at no cost to the customer. If a product is determined faulty through no fault of the customer, then Cleaners Hub will facilitate repair or replacement of the product or offer a refund.

    Important Customer Information

    Limitation of Liability: Cleaners Hub will not accept a returned product where in its reasonable opinion the product is not faulty, the customer has caused the product to become unacceptable or failed to take steps to prevent the product from becoming unacceptable or where the product has been damaged by abnormal use or use not in accordance with manufacturer's instructions. Cleaners Hub reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy Cleaners Hub shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.

    Contact Us

    For product returns or warranty claims please contact our customer support team via phone anywhere in Australia on 1300 573 677 or via email orders@dynamicresources.com.au You must contact Customer Support and obtain a Return Advice number before sending goods back to Cleaners Hub.